Here when you need us

A little help.

Email support@paperstride.com for help with Paperstride.

Tell us what happened and which device you use. For account questions, write from a verified address on your account. Please keep passwords, sign-in codes and private calendar details out of your message.

Signing in on another device

Use the same Apple, Google or email sign-in you used to create your account. Different sign-in methods create separate accounts unless you link them in Settings. Your Solo plan works on all your supported devices through your account.

Purchases and cancellation

Sign in to your original Paperstride account and use Restore purchases from the plan screen. Manage or cancel billing in Apple Settings → your name → Subscriptions. Deleting an account or joining a Family does not cancel a store subscription.

Family invitations

A Family plan includes its owner and up to five other accounts. Sign in with, or verify, the email address that received the invitation. Invitations expire after seven days; the owner can send a new one. Personal planners stay private, and each member chooses which connected calendars to share.

Your data

Export your data or delete your account in Settings. If you cannot access the app, follow our account-deletion instructions or contact us. We verify ownership before making account changes.